We can also help you go through the Client Complaint Resolution Process(CCRP), if you want to make a complaint about a service provided by Immigration New Zealand, or where you think that they have failed to follow their own processes. This avenue is most often taken to contest a declined visa application where there is otherwise no right of reconsideration.
CCRP has 2 stages, while the stage 1 complaint should be made to the operations manager of the branch where the matter was handled, stage 2 complaint can be taken up with the Deputy Executive of Immigration. The stage 2 complaints can be emailed to [email protected] as soon as possible after you receive immigration’s response to your first complaint.
However, please note that If you want a decision overturned (for example, in relation to a visa application or a request for a visa under section 61 of the Immigration Act), you must identify clearly the grounds for your complaint.
Please note that if a satisfactory outcome is not obtained through completing both stages of the Complaints Process there is still the option of taking the matter to the Office of the Ombudsman. However, there must be something wrong with the decision making process rather than just the outcome before an Ombudsman will intervene.
New Zealand, with its stunning landscapes, diverse culture, and high...
A visa refusal or decline is really disheartening as it...
Living as an expat in the Middle East can be...
Studying abroad can be a thrilling adventure with endless possibilities...
As an international student in New Zealand, finding a job...
New Zealand is a popular destination for skilled migrants, looking...
Are you dreaming of a bright future in a stunning...
New Zealand is a sought-after destination for international students, with...
Applying for a student visa to study in New Zealand...
Applying for a student visa is one of the most...